Question 1

How does remote monitoring work?

Accepted Answer

Our control center in Antananarivo receives alerts from your system in real time. Our operators verify the situation via video and trigger a response if necessary.

Question 2

What is the response time in case of an alert?

Accepted Answer

Our response team can be on site in under 15 minutes within covered areas of Antananarivo. For other cities, response time depends on location.

Question 3

Does remote monitoring work without Internet?

Accepted Answer

Our systems use a primary Internet connection plus a GSM backup to guarantee alert transmission even during a network outage.

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